Who is this for?

Hotels, restaurants, bars, BPO's, Shared Services, retail shops employees, leaders and key stakeholders.

Key Benefits:

participants will have the right mindset on how they should treat their customers, customers should be treated with the utmost respect

Key Takeaway:

participants will have the right mindset on how they should treat their customers, and because of this mindset they will be able to improve on their bottom line

Module1: Inference

Reading Between the Lines

Facial Expressions

Different Body language

Module 2 : Handling Difficult Customers

Basic Principles of Communication

Listening is a vital sales tool

Fundamentals of delivering excellent CS

Module 3: Types of Personalities

4 Business Personalities/How to deal with them?

Customer Expectations

Module 4: Heart of your Sales Career

Ask the right questions

Be a product expert

Maintain Positive customer contact

Treat every customer as an opportunity

Believe in your Product

Respectfully handle questions

Think like a buyer and a Seller