Who is this for?
Hotels, restaurants, bars, BPO's, Shared Services, retail shops employees, leaders and key stakeholders.
participants will have the right mindset on how they should treat their customers, customers should be treated with the utmost respect
participants will have the right mindset on how they should treat their customers, and because of this mindset they will be able to improve on their bottom line
Reading Between the Lines
Different Body language
Module 2 : Handling Difficult Customers
Basic Principles of Communication
Listening is a vital sales tool
Fundamentals of delivering excellent CS
Module 3: Types of Personalities
4 Business Personalities/How to deal with them?
Module 4: Heart of your Sales Career
Ask the right questions
Be a product expert
Maintain Positive customer contact
Treat every customer as an opportunity
Believe in your Product
Respectfully handle questions
Think like a buyer and a Seller
Php 1,999 + % Transaction Fee
Create a profile through http://bit.ly/ta6cmember and avail of all the benefits for a membership fee of Php 1,350 valid for 6 months.